Portal de Cartagena

www.portaldecartagena.com

• Home
• Business
• Hotels
• Restaurants
• News
• Advertisement

Future Telecommunications Act, which is pending in Congress, will control more closely the mobile companies, protagonists of most inquiries and complaints, to 1,259, collected in the last year OMIC

On Saturday March 15 the Day of Consumers' Rights and is commemorated on this occasion, the council of the City of Cartagena consumption, Alonso Gómez, has appealed to citizens by encouraging them to complain when they feel violated those rights by of businesses, professionals or businesses, in the exercise of their respective activities.

In these matters, it s consumers have the support of the administration, who are already taking steps to increase their security and defense.

Given that most of the complaints that come to the Municipal Office are on mobile consumption, 1,259 of the 4,524 received in 2013 and is pending in the Parliament the reform of the Telecommunications Act, which includes as advance prohibiting companies to make business calls during the evening and on weekends, which is known as phone spam.

Another measure is the imminent reform of the General Law for the Defence of Consumers and Users to adapt to the Directive of the European Union.

Among other reforms, including expanding the duties of pre-contractual information to be provided to consumers and users, providing the consumer the right to the entrepreneur will deliver the goods within a maximum period of 30 calendar days or egular so-called covert loads particularly in respect of distance contracts, ensuring the information to assist the user on the means of payment.

A complaints about mobile and fixed telephony in Cartagena, followed the provisions relating to consultation fees, and debit cards in banks, restoration, and mortgage loans, sales of appliances and the like; public entertainment, electricity, furniture and decoration, etc..

Remember that at the local level, the City has available to citizens OMIC municipal Cartagena, La Manga and Los Dolores, where it is reported that, in any conflict, has to ask the Complaint Form to the establishment or professional concerned.

Once completed successfully, the OMIC is responsible for giving effect to these claims, which can be resolved amicably or, on the contrary, there is no agreement, we may use the Consumer Arbitration System, as extrajudicial means free for resolve conflicts between users and entrepreneurs.

Source: Ayuntamiento de Cartagena