Portal de Cartagena
www.portaldecartagena.com
To mark the World Consumer Day, the A ssociation of Housewives, Consumers and Users of Cartagena, together with the Federation THADERCONSUMO have installed over today, a information booth in Plaza Juan XXIII. C Consumer oncejal, Alonso Gomez, has been present in this initiative which aims to bring the citizen pathways and information campaigns on consumer rights.
Along with this partnership, in Cartagena is also the Municipal Office of Consumer Information (C / San Miguel) and leave out of Los Dolores and La Manga, reported Gomez, who pointed out that this service is free to the public.
In the words of Gomez, the mobile phone is the one with a higher number of claims, followed by fixed telephony, selling appliances or banks. A wide range, according to Gomez.
In 2012, at the Municipal Office 1500 claims were filed and 1,100 applications. Such facilities, which ensure consumer rights, stand as arbitrator or mediation tool.
In this respect, Councilman cartagenero explained that it is important that consumers request in establishing the complaint forms, and if he has none, inform the local police for the record.
Subsequently, after the complaint is passed to the mediation and arbitration service that finds an award binding on the parties, ie, both the client and the employer.
In addition, in connection with this pairing, consumer-entrepreneur, Alonso announced that, predictably, for 14 and 15 May will be held a conference dedicated to both parties, and especially to employers to make them aware of their rights, but also of their duties.
This initiative would also comprise the collaboration of the Chamber of Commerce and COEC Cartagena.
For his part, the president of the Association of Housewives, Consumers and Users, Carmen Aznar, has emphasized that e l consumer is increasingly reported.
Entitled, A street, from 10.00 until 13.30 hours, a group of volunteers and Technical Consumer group have been distributed among the citizens who come to stand brochures, and miscellaneous dícticos on defense consumer, prepared by the Confederation CEACCU (Spanish Confederation of Housewives, Consumers and Users).
Also, this afternoon from 17.00 to 19.30 hours, students Formative Cycle Customer Service Institute Carlos III Cartagena (only in the region of Murcia this cycle imparting vocational training, and has signed a collaboration agreement with the Association), distributed among the attendees all documentation prepared by them.
It was in 1983 when the UN set in the calendar on March 15 as World Consumer Rights.
The proclamation of this celebration is: Being consumer, by definition, include us all.
We are the largest economic group in the market, affecting and affected by almost every public economic decisions, but it is the only important group whose views are often not heard.
For more information on the Municipal Office of Consumer Information please consult the following website
European Court CLAUSES ON ABUSIVE CLA
During the meeting with the media, Purification Victoria, head of the Municipal Office of Consumer Dolores, has referred to the recent judgment of the Court of Justice of the European Union Spanish law of mortgage loans and evictions.
And, about 50% of the complaints coming into this office are related to housing and mortgages.
This ruling is a great achievement because it allows people who are in foreclosure and possible eviction this procedure can paralyze.
Purification has qualified to get it is necessary to file a lawsuit claiming those alternative provisions in the contract could be abusive, and get legal support. Only in this case will void the eviction proceeding.
Examples of unfair terms has referred to the default interest that exceed the advisable and that the consumer can not cope or ground clauses.
Also alluded to the role of his office in providing advice on what to do and how to process it, while facilitating updates to people who are close.
Source: Ayuntamiento de Cartagena
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