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One of the main demands of the people today is that management is closer and convenience in obtaining affordable, and it plays a very important new technology, hence the Municipal Office of Consumer Affairs will put up the appointment system, and will from Thursday 15 March, Consumer Day.

So far, the citizen had to go in person to the office, located in Round Street Union City, and collect a number of quotes, which he assumed, in many cases, long queues, but now, as of Thursday, can make an appointment from home, online, through the municipal website.

You can then choose the day and time you want to be treated in the office from 9:00 to 13:00, Monday to Friday.

Also, request an appointment by phone or in person at the other OMIC the municipality and the SKIP and citizen service office building of the C / San Miguel.

With this service, will be addressed about 16 people a day. He will call the user and this will serve to expedite the process and that the citizen has a set schedule and not lose time, noted the mayor of consumption, Alonso Gomez.

More "VILE AND RENTALS, S IT CONSULTING More

In the year 2011 have been processed more than 6,500 telephone inquiries and citizens face in the office of Consumer Services of the City of Cartagena (C / Ronda Union, C / Jardines de Los Dolores and Gran Via de La Manga del Mar Menor .)

In addition, citizens can access the consultation through emails which have the 3 offices: consumo@ayto-cartagena.es ; consumolosdolores@ayto-cartagena.es , and consumolamanga@ayto-cartagena.es respectively.

Almost 90 percent of the consultations referred to the service sector, and of these, most (90 percent) refer to mobile telephone services.

In addition, citizens questions principalemnte for services for hire (vehicles, garages, houses); repairs (of appliances, vehicles, electronics, homes), supplies (electricity, telephony, water, internet, mobile , gas, gas and butane), financial services (personal or mortgage loans, pension plans, commissions, cards, direct debits, books, accounts or charges), insurance, transport of passengers and goods, tourism and leisure, health and education.

Complaints each year are greater because more consumption.

We try to solve the problem and is a service that will greatly improve with the new benefits that we give, Gomez explained.

SITE OF THE CONSUMER ARBITRATION BOARD

The City of Cartagena is home to the Consumer Arbitration Board under the collaboration agreement between the Autonomous Community of Murcia and the City Council.

Consumer Arbitration is an extrajudicial allows easy resolution of economic disputes that arise between the two protagonists of consumption, the consumer or user and the vendor or service provider.

Consumer Arbitration Board offers a streamlined procedure that is characterized by free, fairness, simplicity, voluntariness and enforceability, as this dictates is mandatory.

Thus, the 6,500 consultations last year, almost 900 ended in a request for arbitration.

Precisely in order to expedite the processing of these claims, given the existing volume of the same, the City of Cartagena, in collaboration with the Department of Consumer Affairs, Commerce and Handicraft of the Ministry of Universities and Research Company, plans to virtual hold hearings over five weeks between the months of May, June and July this year, which will join the audience face being made ​​each month by the Consumer Arbitration Board.

DAYS OF CONSUMPTION

In order to enhance citizen services and improve service to it, have promoted a series of actions from the Service Consumer.

In this line, you will be making a conference focused on Consumer matter further consultation carried out by the city, the telephone services in collaboration with the Association of Telecommunications Engineers of the Region of Murcia (AITERM).

This conference called consumers against e-commerce and mobile services will be held on 27 and 28 March in the hall of the Teatro Romano, first-served basis, the hours of 17.00 to 20.00 hours.

The inauguration will be the general manager of Consumer Affairs, Commerce and Handicrafts, M ª Dolores Alarcon, the councilor of à area of Government Decentralization, Citizen Participation, Agriculture, Health, New Technologies and Consumer Affairs, Nicholas Angel Bernal, the council of Consumption Alonso Gomez, and the Dean of the College of Telecommunications Engineering of the Region of Murcia.

Source: Ayuntamiento de Cartagena