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Cartagena UPyD complaint to the city of Cartagena, the arbitrariness of the service concessionaire Aguas, AQUAGEST Murcia.

According to their Local Coordinator, Fulgencio Egea, it is unfortunate the application of dictatorial and arbitrary rules with their users.

This company policy of being right, even without one imposing his approach from abusive tax collection positions.

A clear example is the water cut by the failure of a single receipt, which is required to notify any doubt.

Well, this announcement is made by management with a messenger delivering it to interested, but if not, or is a second home, putting the notice under the door but the mailing address is another.

After cutting the service, apart from paying the outstanding bills the user has to pay the amount of € 54.00 by way of reopening the service.

This amount, when the user demands a refund for not being the power outage set to municipal regulations, the denied, and the consumer has no other choice than to waste several hours and make the corresponding complaint with the Consumer Arbitration Board.

From UPyD-Cartagena demand that the City Council to fulfill its obligation to manage the collection of services and commits the company to comply with current regulations in a reliable way to notify the customer.

And if the error is AQUAGEST, which immediately rectified, or that the City Council take action and do not force the user to use consumption.

Source: UPyD Cartagena