Portal de Cartagena
www.portaldecartagena.com
On the occasion of the celebration on March 15 of the World Day of Consumer Rights, the Consumer Information Office of the City of Cartagena (OMIC) has published a statistic of the last 12 months in which it processed 2,221 records and attended 3,224 consultations, constituting, in the opinion of its councilor, Obdulia Gómez, an essential piece for the defense and protection of Cartagena's consumers.
The statistic also points to the telephony and internet sector as the most controversial of all, capturing a third of all registered queries and placing Vodafone and Orange, at the top of the ranking of the most demanded companies.
It also reflects an estimate of the benefit that has been for consumers the mediation of the OMIC in their claims, estimated at 129,571 euros, which would have to add the amounts of favorable awards issued by the consumer arbitration board.
The report concludes with the 9,115 documents processed in the last twelve months by the OMIC and the 172 hearings held at the Consumer Arbitration Board
Obdulia Gómez has stated that the OMIC is essential for many citizens because of the great work that it develops and, at the same time, annoying for companies, especially for large companies, because the OMIC defends and protects citizens from the abuses of these companies and take out the colors to some organism.
He also explained that sectors such as telephone or energy have realized the potential of the OMIC and have created specific services that facilitate claims for the benefit of consumers.
Finally, it has indicated as a priority the implementation of a campaign to achieve adhesion to the arbitration system of all businesses in Cartagena and its municipal area, as well as the implementation of a consumer information system on their rights in purchases.
OMIC CARTAGENA data - 05/03/2017 - 03/05/2018
Total number of files processed: 2,221
- Complaints and Complaints: 1,857
- Sent to Arbitration Board Consumption: 302
- Records of other Omic's (for JAC): 62
Total number of face-to-face consultations: 3,224
RANKING OF MOST CLAIMED COMPANIES (exptes transacted)
-VODAFONE (Ono / Spain / Services) 372
-ORANGE (and Jazztel) 142
- BANCO MARE NOSTRUM 83
- MOVISTAR 73
- BANCO SABADELL 40
- CAJAMAR 40
- IBERDROLA CUSTOMERS 30
List of CONSULTATIONS by ACTIVITY
-TELEFONY (Digital TV, Fusion pack, Internet-Adsl) 1.067
-BANCOS (Loans, Commissions, Impositions) 775
-SUMINISTROS (Water, Gas, Electricity) 260
-SEGUROS (Home, Automobile, etc) 174
-VEHÃCULOS (new and used, sale / repair) 109
-MÓVILES-TABLETS (Acquisition / Repair) 78
-ELECTRIC HOUSEHOLD APPLIANCES (sale / repair) 78
-SALE AT HOME / TFNO / INTERNET 78
-SERVICE PROFESSIONALS (Autonomous) 73
- HOUSING RENTAL 42
- PRIVATE HEALTH 40
RANKING OF MOST COMPLAINED COMPANIES (Consultations)
-VODAFONE (Ono / Spain) 535
-ORANGE (and Jazztel) 189
- BANCO MARE NOSTRUM 162
- MOVISTAR 142
- CAJAMAR 132
- BANCO SABADELL 125
-BANCO BILBAO VIZCAYA ARGENTARIA (BBVA) 117
Of the total of 2,302 mediation files archived in the period, a benefit of 129,571 € has been generated to the claimants.
This total would not include the amounts of those favorable Awards issued by the Consumer Arbitration Board, as well as those of other Organizations (DG Seguros, Banco España, etc.), which are impossible to quantify.
Total number of hearings of the Consumer Arbitration Board held in Cartagena (face-to-face or videoconference): 172
Total number of records of documents in OMIC: 9.115
- .
of Tickets: 2,723
- .
of Outputs: 6,392
Source: Ayuntamiento de Cartagena
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