Portal de Cartagena
www.portaldecartagena.com
Almost half thousand elderly and / or disabled are favored daily delivery of home telecare service managed by the company Tunstall Televida since last July following the award of a public tender whose contract will run for two years, extendable to two more.
Business competition to that contract, a constant in public processes from arrival mayor of Jose Lopez led the award to a company that bid a price per terminal below the asking price, which made it possible to acquire more terminals attention , reaching therefore, a greater number of users.
The home care service allows elderly and / or disabled to establish, over the phone and with equipment specific communications and computer, enter verbal contact hands-free for 24 hours a day, 365 days a year, staffed with specifically prepared to adequately respond to their needs, helping, advising or accompanying the beneficiaries of the service center.
To do so solely operate the device necessary (emergency button) that these people constantly carry.
This morning, October 11, Councilman area Quality of Life, Francisco Calderon, accompanied by the mayor of Social Services, Carmen Martin, has moved to the headquarters Televida to see, first hand, the procedure carried out, in addition to finding the effective management of the service performed to date.
There have been witness to the attention paid to cartagenera Ana Martinez, 80, who has required the service to meet a question that has been answered quickly by professionals in a center staffed 24 hours a day.
RENEWAL OF SERVICE
The provision of telecare in the city of Cartagena has meaning for the outstanding renewal made by accessing the beneficiaries a number of important features such as access to safety devices in their homes;
smoke detectors, gas leak, accumulation of carbon monoxide and flooding and activity sensors (to detect a possible fall or fainting).
Currently, since the launch of the service, they have installed 34 smoke detectors, gas 3, an activity sensor and an adapter for the button (intended for people with motor manual).
DIFFERENT SYSTEMS OF CHOICE
One of the distinguishing features in this renewed provision of telecare is adapting it to the changing circumstances of each of the users.
Thus, there are people treated with hearing difficulty or vocalization that have the CareChat system, which allows the connection in real time with the spotlight through an application (installed on a mobile phone) with which they can communicate through text or drawings.
Similarly, users who have an active life can use mobile tele-assistance devices, which emit their location outside the home in case of emergency.
Similarly, people who do not have a fixed telephone line, and that this provision were deprived, can use the service through a home terminal with GSM.
Efficient service delivery
The data collected to date show a dynamic based on criteria of efficiency in service delivery, looking benefited 450 people.
On average, they have attended 54 calls a day, of which 1,837 were made for various reasons: loneliness, request information or notice of an emergency.
During the first quarter, 67 calls were due to some urgent cause.
Similarly, users have received 590 visits in their homes, most of them (431) made by the coordination department.
These visits are a novelty incorporated into the service, using the same data for updating, to know if the person needs some other kind of technological support that can be provided from the service and resolve any doubts that may arise.
Source: Ayuntamiento de Cartagena
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