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| A quarter of the actions were used to resolve emergency situations due to lack of basic resources | The municipal Social Services of the Cartagena City Council served almost 20% more users in the first 9 months of the year than in the whole of last year, and emergency situations due to lack of basic resources accounted for a quarter of all actions, as reflected in the performance reports of the council.Its internal organization and the network collaboration system with social entities has made it possible to provide care to a total of 11,261 people.

In addition to the distribution of the Social Emergency Device created during confinement, one million euros in extraordinary aid has been managed.The Deputy Mayor and Head of the Area, Noelia Arroyo, detailed that “our Social Services gave an emergency response to the emergency situations that occurred during the confinement, but they have also been able to monitor all the affected families and offer them solutions.

direct to meet your needs.

So far this year we have used close to one million euros in extraordinary aid for direct attention to needs.

Some 450,000 euros have been delivered to pay for food; about 380,000 euros, to help families pay rents or bills for water or electricity.

The rest has been translated into aid for medicines, educational materials or household equipment.

In total, about 1,900 extraordinary grants have been granted ”.Arroyo highlighted that, since the Single Social Telephone was closed in May, the usual point of access to Social Services has grown by 48% in the number of services compared to last year, to approach 3,500 requests or inquiries, most of them which has been done by phone.The bulk of the work is carried out from the 16 social work units distributed by the municipality, which have managed in the first 9 months of the year more than 7,000 aid files; of which a third were new files to serve new users or needs other than regular users of Social Services.

Source: Ayuntamiento de Cartagena