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As one of the security measures to help contain the COVID-19, the Municipal Office of Consumer Information of the Cartagena City Council (OMIC) has replaced its face-to-face attention with another telematic one, by phone 968128828 and email, consumer @ ayto-cartagena.es, in which it continues to answer queries and complaints from citizens.

This is a service that in the last year dealt with nearly 2,900 issues, with more than 1,603 files processed corresponding to complaints and claims.

The majority of inquiries, 77%, were made on telephone issues, followed by administrative procedures, water, gas or electricity supplies and referring to banks, on issues of loans, commissions or impositions, and home, car, and insurance. others.

On the occasion of the World Day for the Rights of Consumers, which was celebrated on March 15, the councilor for the Area of ​​Tourism, Commerce, Health and Consumption, Manuel Padín, wanted to vindicate the recently created Ministry of Consumer Affairs, which promote the mandatory implementation of the OMIC in all the municipalities of the state, as public, free and quality defense of consumers;

and as a first step for effective compliance with the regulations, without the need to prosecute everything, since for small amounts the objective intervention of a public employee is the best option.

He has also asked that all companies have a true Customer Service, with a direct line to consumers and consumer organizations;

at the same time that the Consumer Arbitration System is strengthened, to favor companies to resort to arbitration in general, and the figure of the Consumer Prosecutor is created, in order to promote the action of justice in defense of the rights of consuming people.

Padín also recalled that the OMIC in Cartagena has published a guide for the Elderly, which includes some of the topics that receive the most complaints and concern the elderly the most.

WHAT IS THE OMIC?

The Municipal Consumer Information Office (OMIC) is a free information and orientation service for consumers that, in addition, mediates conflicts that may arise between consumers and the business community, in order to try a friendly solution.

The OMIC, being managed directly by the City Council, aims to serve the citizens of Cartagena and the Region in terms of consumption.

There is no economic interest in the public service provided, which means that management is more direct and efficient.

The information and training can be directed to the sectors that are most interesting at all times, since the City Council is perfectly aware of the needs of its fellow citizens.

Source: Ayuntamiento de Cartagena