Portal de Cartagena
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The Municipal Consumer Information Office of Cartagena has put itself in the place of the most vulnerable, the elderly, and has developed a Safe Consumer Guide to protect their interests, collecting the most recurring scams as well as useful tips and services those who have to face them.
A guide that, while focusing on the elderly, emerges to 'make life easier for the consumer in general', as pointed out during the presentation, this Monday, February 17, of the document, the councilor of the Consumer area, Manuel Padín, accompanied by the administrative manager of OMIC and responsible for the guide, Antonio Fernández Caro.
The objective is to give useful information about something we do on a daily basis, to consume, and for this the guide offers a series of definitions and concepts that facilitate the consumer's action when it comes to claiming.
For example, said Fernández Caro, clarifying what is Consumer Arbitration, a fast way to resolve conflicts between businessman and consumer, 'to which all businesses and businesses in Cartagena should adhere.'
Without going any further, 'thanks to this service we saved last year more than 233,000 euros to the consumer'.
Also included are tips on how to act against possible scams related to technical services that go home to check gas or electricity, the sale of miracle products that do not have sanitary guarantees and, above all, sales organized with excursions outside the establishment commercial, where the elders are 'cannon fodder, they believe everything and end up spending thousands of euros', according to the head of the OMIC.
Other issues that affect the elderly, such as the rights that assist them in hiring IMSERSO trips or access to the electric social bonus, also have a place in a guide that closes with the resources that the Department of Social Services has to disposition of the elderly.
Telephony, at the head of claims
Taking a look at the data and statistics that the Municipal Office of Consumer Affairs manages, it is reflected that at the top of the claims are the Telephone companies, with 80 percent of the complaints.
The remaining 20 percent refers mainly to banks, insurance and technical services.
Precisely banks and insurance companies are the sectors that "do not want to know anything about the mediation and arbitration system," said Antonio Fernandez Caro.
In this sense, Manuel Padín has ensured that in the Trade Council that will meet soon, the issue of Consumer Arbitration will be put on the table and a formula will be seen to encourage the adherence of traders to it.
Source: Ayuntamiento de Cartagena
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